Frequently Asked Questions
Shipping
We fully understand your need for privacy in shipments, and we take every measure to ensure it is protected. Your order will arrive in a plain brown box with no mention of toys on the outside.
After your shipped, tracking information will usually be updated in 24-48 hours.
You could check it on this website: https://www.17track.net/
If you still cannot check your tracking information, then contact us and we will assist you.
Please note: Tracking information is typically updated daily. However, there may be a few days' delays in updates while the package is in international transport (from the international logistics to local logistics). Please be aware of this when placing your order!
In the rare event that your order is lost in transit, please reach out to our customer support team. We will work with the shipping carrier to locate your package or provide a replacement or refund as needed.
Orders typically ship within 2-4 business days from the date of purchase. You will receive a confirmation email with tracking information once your order has been shipped.
If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to update the address if the order has not yet shipped.
Ordering, Returns & Exchanges
Cancellation and Refunds: We understand that ordering an item for your pleasure is very personal, and we strive to help you make the best choice. You may cancel an order within 6 hours of the purchase if you change your mind. To process a cancellation and obtain a refund, please contact us at email with your order number and cancellation request.
In this case, you must notify us immediately. You must send an email to service@beast-dildo.com or contact us via Online chat.
If your order has already been made, we will not be able to make changes for you.
We Don't allow returns or exchanges due to the nature of the product.
But if you have any questions about our toys, feel free to reach out before purchasing and we can get you more pictures.
The color of the toy may exhibit slight variations from the product photos as each pour is unique. Please keep in mind that these items are handmade, and there may be slight differences from one toy to another.
If you discover any defects in the product, please contact us within 72 hours of receiving the toy and provide us with pictures or videos showcasing the issue. We will work to find a suitable solution for you.
One of the most common mistakes that customers make is placing an order for a toy that is unsuitable size.
We do not accept returns on orders where the customer has misjudged the size of toy; please pay close attention to the specifications of the toy when your are ordering.
Specifications for each toy are listed in each toy’s product page.
If you have any questions, please contact us prior to placing your order.
Any issues with an order must be reported to us within 3 days of the delivery date. Please provide pictures or videos illustrating the problem. For sizing issues, include the total length and weight measurements. We will initiate an investigation upon receiving your email and respond within 48 hours. Any issues must be reported within 3 days, otherwise, we may not be able to honor requests for replacements, missing items, etc.
We do not accept returns for exchanges for alternate products or refunds. For product defects or order discrepancies, please contact us at serivce@beast-dildo.com.
Account and payment
- Click the “My Account” button in the upper right corner of the
- homepage.Enter your email address and password and click the “Register” button.
- Check your email to verify your account.
- Click the “Account” button in the upper right corner of the homepage.
- Go to the “My Account” section and click “Change Password”.
beast-dildo.com offers a variety of convenient payment methods to cater to our users’ preferences. Currently, we support the following payment options:
Current Payment Method:
PayPal: Beast-Dildo.com is integrated with PayPal, allowing you to use your PayPal balance, linked bank accounts, or credit cards associated with your PayPal account.
Future Updates:
Credit Cards: You can make payments using major credit cards such as Visa, MasterCard, American Express, and Discover. Our payment gateway ensures the security of your card details.
Debit Cards: We accept debit cards linked to bank accounts, providing a seamless payment experience similar to credit cards.
Online Wallets: You can complete transactions using popular online wallets like Apple Pay, Google Pay, leveraging the convenience of your digital wallet.
Please note that our payment options may be subject to updates and expansions over time to enhance your payment flexibility. If you have any specific payment-related inquiries or encounter any issues during the payment process, please don’t hesitate to contact our customer support team for assistance.
We take the security of your payment information seriously. Our website uses encryption to protect your data, and we do not store your payment details on our servers. Your transactions are secure.
Get in touch
Have questions about your order, or a general enquiry?
